At ElitePokerGuide.io, we aim to provide a clear, fair, and transparent refund policy for all customers purchasing digital poker products on our platform.
As the platform owner, Elite Poker Guide connects buyers with digital poker courses and educational materials. Each product is created and supplied by its respective author, and authors are responsible for the quality and delivery of the items you purchase.
This Refund Policy establishes a consistent baseline experience for all buyers, while also respecting applicable consumer protection laws in your country. Local consumer laws may apply in addition to this policy and are not excluded where legally required.
✅ When a Refund May Be Granted
A full or partial refund may be considered in the following situations:
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The item is materially not as described on the product page
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The item does not function as intended or files are corrupted/unusable
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Promised support or assistance was clearly stated but not provided
Refund requests are evaluated on a case-by-case basis and may require verification or additional information.
❌ When a Refund Is Not Provided
Refunds are generally not granted in the following situations:
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You no longer want the item after downloading or accessing it
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The item did not meet your personal expectations
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You changed your mind after purchase
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The item was purchased by mistake
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You lack the technical knowledge or experience to use the item
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The item was purchased at a discounted or sale price
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Cryptocurrency payments (including all crypto-based transactions) — non-refundable
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Refunds requested purely as a gesture of goodwill
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You can no longer access the item because it has been removed
(We strongly recommend downloading all files immediately after purchase)
🔐 Digital Products Disclaimer
All products sold on ElitePokerGuide.io are digital goods delivered electronically.
Once access or download is provided, the transaction is considered fulfilled unless a verified technical or material issue exists.