Last Updated: April 2026
Elite Poker Guide (“Elite Poker Guide,” “ElitePokerGuide.io,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when using our website, store, products, services, and customer support.
This Privacy Policy explains how we collect, use, store, protect, and manage information when you visit https://elitepokerguide.io/, browse poker courses, purchase digital products, contact support, subscribe to updates, or interact with our website.
By using ElitePokerGuide.io, you agree to the practices described in this Privacy Policy.
1. Who We Are
Elite Poker Guide is an online poker education marketplace focused on premium poker training content, poker strategy resources, digital poker courses, poker software-related educational products, study guides, and poker learning materials.
Our website address is:
You may also contact us through our official contact page:
Elite Poker Guide operates as a digital product and educational content platform. Our goal is to help poker players find relevant learning resources for formats such as cash games, MTTs, PLO, Spin & Go, live poker, mental game, poker software study, and other poker education categories.
2. Information We Collect
We may collect different types of information depending on how you use our website.
Information You Provide Directly
When you place an order, create an account, contact support, subscribe to updates, or communicate with us, we may collect information such as:
Name
Email address
Billing details
Order details
Account username
Customer support messages
Payment-related confirmation details
Product download or access requests
Any information you voluntarily submit through forms or email
We only request information that is reasonably necessary to process orders, provide customer support, improve our website, and operate our digital store.
3. Order and Purchase Information
When you purchase a product on ElitePokerGuide.io, we collect information required to complete and manage your order.
This may include:
Products purchased
Order date
Order number
Billing information
Payment status
Download or delivery status
Customer communication related to the order
Technical information needed to prevent fraud or abuse
Because Elite Poker Guide sells digital products, we may retain order records to confirm purchase history, provide support, resolve access issues, manage refunds when applicable, and maintain accurate accounting records.
4. Payment Information
Elite Poker Guide may use third-party payment processors or payment methods to handle transactions. We do not intentionally store full payment card numbers or sensitive payment credentials on our website unless explicitly handled by a secure third-party payment provider.
Depending on the payment method used, transaction data may be processed by external payment services. These providers may collect and process your information according to their own privacy policies and security standards.
We may receive limited payment-related details such as payment confirmation, transaction status, order reference, or billing confirmation for the purpose of completing your order.
5. Crypto Payment Information
If you choose to pay using cryptocurrency or crypto-related payment instructions, we may collect and store information necessary to verify your payment.
This may include:
Order number
Payment amount
Payment currency
Wallet transaction reference or hash
Time of payment
Communication related to the transaction
Confirmation status
We do not control public blockchain networks. Transactions made on public blockchains may be visible according to the rules of the relevant blockchain. You are responsible for ensuring that any crypto payment information you share is accurate.
6. Account Information
If you create an account on ElitePokerGuide.io, we may store account-related information such as:
Username
Email address
Billing information
Order history
Download permissions
Saved account preferences
Support communication connected to your account
You are responsible for keeping your login details secure. If you believe your account has been accessed without permission, contact us as soon as possible.
7. Comments, Reviews, and User Content
If our website allows comments, reviews, ratings, or user-submitted content, we may collect the information displayed in the form, your IP address, browser user agent, and technical data used for spam detection and moderation.
Public reviews, comments, or testimonials may be visible to other users. Do not submit private, sensitive, or confidential information in any public area of the website.
We reserve the right to moderate, remove, or refuse user-submitted content that is spam, abusive, misleading, promotional, illegal, or irrelevant to the website.
8. Contact Forms and Support Messages
When you contact Elite Poker Guide through our contact page, email, support form, or related communication channels, we may collect and store your message and contact details.
We use this information to:
Respond to your request
Resolve order problems
Provide product access support
Verify payment or delivery issues
Improve customer service
Prevent fraud, spam, and abuse
Support messages may be retained for operational, legal, and customer service purposes.
9. Cookies and Tracking Technologies
ElitePokerGuide.io may use cookies and similar technologies to improve site performance, remember preferences, support shopping cart functionality, analyze traffic, protect the website, and improve the user experience.
Cookies may be used for:
Shopping cart sessions
Checkout functionality
Account login sessions
Website analytics
Security and fraud prevention
Performance optimization
Affiliate or referral tracking where applicable
Remembering user preferences
You can control or disable cookies through your browser settings. However, disabling cookies may affect important website functions such as cart behavior, checkout, account login, and product access.
10. Analytics and Website Performance
We may use analytics tools to understand how visitors use our website.
Analytics data may include:
Pages visited
Time on site
Referring websites
Device type
Browser type
Country or general location
Search queries or traffic sources
Technical performance data
This information helps us improve website speed, content quality, product pages, navigation, SEO performance, and user experience.
Analytics data is generally used in aggregated form and is not intended to personally identify individual users.
11. Security and Anti-Fraud Measures
We may collect and process technical data to protect ElitePokerGuide.io from fraud, spam, abuse, unauthorized access, scraping, malware, suspicious transactions, and other security threats.
This may include:
IP address
Browser type
Device data
Login activity
Checkout behavior
Security logs
Firewall or CDN logs
Suspicious activity patterns
We use reasonable security measures to protect our website, customers, and digital products. However, no online platform can guarantee absolute security.
12. How We Use Your Information
We use collected information for legitimate business, operational, legal, and customer support purposes.
This includes:
Processing orders
Delivering digital products
Providing customer support
Managing accounts
Verifying payments
Preventing fraud and abuse
Improving website performance
Personalizing user experience
Sending order-related communication
Maintaining accurate business records
Complying with legal obligations
Improving SEO, content, navigation, and product discovery
Responding to questions, disputes, or technical issues
We do not sell your personal information to third parties.
13. Email Communication
We may send you transactional emails related to your orders, account, downloads, payments, password resets, customer support, or important website updates.
If you subscribe to promotional emails, newsletters, product updates, or marketing communication, you may unsubscribe at any time using the unsubscribe option when available or by contacting us.
Transactional emails related to purchases, account access, security, or support may still be sent when necessary.
14. Sharing Information with Third Parties
We may share limited information with trusted third-party service providers when necessary to operate our website and provide services.
These may include:
Payment processors
Hosting providers
Email delivery services
Analytics providers
Security and anti-spam tools
Customer support tools
Website optimization tools
Legal, accounting, or compliance advisors when required
We only share information that is reasonably necessary for the relevant service.
We may also disclose information if required by law, legal process, court order, government request, fraud investigation, or to protect our rights, users, website, and business operations.
15. International Users
ElitePokerGuide.io may be accessed by users from different countries. By using our website, you understand that your information may be processed in countries where our hosting, service providers, payment processors, or operational systems are located.
Privacy laws may differ depending on your location. We take reasonable steps to handle personal information responsibly and in accordance with applicable requirements.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining data for:
Order history
Customer support
Product access
Accounting records
Tax and legal obligations
Fraud prevention
Security monitoring
Dispute resolution
Website improvement
When information is no longer needed, we may delete, anonymize, or securely archive it where appropriate.
17. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include:
Requesting access to your personal data
Requesting correction of inaccurate information
Requesting deletion of certain information
Objecting to certain types of processing
Requesting limitation of processing
Requesting a copy of your data
Withdrawing consent for marketing communication
To make a privacy-related request, contact us through:
We may need to verify your identity before processing certain requests.
18. GDPR Notice for European Users
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, we process personal information based on one or more lawful bases, including:
Performance of a contract
Legitimate business interests
Legal obligations
Consent where required
Fraud prevention and website security
You may have the right to access, correct, delete, restrict, or object to certain processing of your personal information.
19. CCPA / CPRA Notice for California Users
If you are a California resident, you may have rights under California privacy laws, including the right to request information about personal data collected, request deletion of certain data, request correction, and opt out of certain data sharing where applicable.
Elite Poker Guide does not sell personal information in the traditional sense.
To submit a privacy request, contact us through:
20. Children’s Privacy
ElitePokerGuide.io is not intended for children under 18 years old.
Poker education, poker strategy, and related digital products are intended for adult users only. We do not knowingly collect personal information from children.
If you believe a minor has provided personal information to us, please contact us so we can review and remove the information where appropriate.
21. Digital Products and Download Access
Because Elite Poker Guide sells digital products, course materials, study content, and poker-related educational resources, we may process information necessary to deliver or confirm access to digital purchases.
This includes:
Order records
Access status
Download history where available
Support requests
Payment confirmation
Product delivery communication
This information helps us protect customers, prevent unauthorized access, and ensure proper delivery of purchased products.
22. External Links
ElitePokerGuide.io may contain links to third-party websites, platforms, poker training brands, payment providers, social networks, or external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policies of any external websites you visit.
23. Affiliate, Partner, or Promotional Links
Some pages may include affiliate, partner, referral, promotional, or tracking links. If such links are used, we may receive referral information or commission-related data depending on the platform or provider.
This does not change the price you pay unless clearly stated.
24. Data Security
We use reasonable administrative, technical, and security measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Secure hosting practices
SSL / HTTPS encryption
Firewall protection
Security monitoring
Access controls
Anti-spam tools
Payment provider security
Regular platform maintenance
However, no method of online transmission or electronic storage is completely secure. You use the website at your own risk.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, payment methods, security practices, or business operations.
When we update this page, we will revise the “Last Updated” date at the top.
Your continued use of ElitePokerGuide.io after changes are posted means you accept the updated Privacy Policy.
26. Contact Us
For privacy questions, customer support, data requests, or policy-related concerns, contact Elite Poker Guide through our official contact page:
You can also visit our main website:
27. Summary
Elite Poker Guide collects only the information needed to operate our digital poker education store, process orders, deliver products, provide support, protect the website, and improve the customer experience.
We do not sell your personal information.
We use reasonable security measures.
We respect customer privacy.
We provide clear contact options for privacy-related requests.
Elite Poker Guide is built for serious poker students who value privacy, secure ordering, and professional access to poker training resources.